• Economy: Free (within the continental United States of America). Delivery between 9am-5pm, Monday to Friday. Receive your purchase within 5-8 business days after your order has been accepted.
• Standard: $9.90 usd. Delivery between 9am-5pm, Monday to Friday. Receive your purchase within 3-4 business days after your order has been accepted.
• Express: $15.00 usd. Delivery between 9am-5pm, Monday to Friday. Receive your purchase within 1-2 business days after your order has been accepted. We will send your order within 48 hours (excluding weekends) once we’ve accepted it. A email will be sent as soon as it has left us with tracking details.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds will be credited to the payment method used to place the order and will exclude:
• * $7.95 + tax for your return
• the initial delivery cost
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please contact our customer service if you have any questions:
49 W 38th St A, New York, NY 10018
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ITEMS SHOW NO SIGNS OF BEING WORN AND INCLUDE TAGS, BOX & DUST BAG
• YELLOW-GREEN: ITEMS SHOW NO SIGN OF BEING WORN, ITEM DOES NOT INCLUDE (TAG, BOX, DUST BAG)
• YELLOW: ITEMS SHOW MINOR SIGNS OF WEAR. (SHOES MAY SHOW LIGHT SCUFFING ON SOLES, INSOLES AND HEELS) HANDBAGS AND ACCESSORIES MAY SHOW LIGHTLY WORN CORNERS, LIGHT SCRATCHES AND INTERIOR WEAR.
• ORANGE: ITEMS SHOW MODERATE SIGNS OF WEAR. SHOES MAY SHOW MODERATE SCUFFING AT THE SOLES, INSOLES, HEELS. HANDBAGS AND ACCESSORIES MAY SHOW WEAR SUCH AS WORN CORNERS, MODERATE SCRATCHES AND INTERIOR WEAR.
• RED: ITEMS SHOW SIGNIFICANT SIGNS OF WEAR. SHOES MAYE SHOW SIGNIFICANT SCUFFING AT THE SOLES, INSOLES, HEELS. HANDBAGS AND ACCESSORIES MAY SHOW WEAR SUCH AS WORN CORNERS, MODERATE SCRATCHES AND INTERIOR WEAR. ITEMS MAY HAVE MISSING COMPONENTS.